How To Fix: Could not generate Credit Report - Applicant has Existing Obligations
We have implemented this safety measure to keep users from doing duplicate Credit Checks.
If a Credit Check was performed on a Main Applicant but not the Spouse, it won't allow you to do it again. To get around this, we need to delete all the Existing Obligations and then perform a combined Credit Check on the Main Applicant and the Spouse.
For us to assist you in deleting the Existing Obligations, please send us an email to
[email protected] with the following information:
- Your i-Docs Login email address
- The Main Applicant's ID number
- The Spouse's ID number
- Instructions (confirmation) to delete the Existing Creditors Obligations.
Run a Credit Check Again
You can now run a Credit Check on the Main Applicant as well as the Spouse, by clicking on the "Run Credit Check-Import Obligations" button.
This button can be found on the Main Applicant's view page.
- This button can be found above the Creditors Obligations (on the Applicant's view)