Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

To ensure the steps above have been implemented correctly "Joint Application".


How To Fix: Could not generate Credit Report - Applicant has Existing Obligations


We have implemented this safety measure to keep users from doing duplicate Credit Checks.

If a Credit Check was performed on a Main Applicant but not the Spouse, it won't allow you to do it again. To get around this, we need to delete all the Existing Obligations and then perform a combined Credit Check on the Main Applicant and the Spouse.


For us to assist you in deleting the Existing Obligations, please send us an email to 
[email protected] with the following information:

  • Your i-Docs Login email address
  • The Main Applicant's ID number
  • The Spouse's ID number
  • Instructions (confirmation) to delete the Existing Creditors Obligations.


Run a Credit Check Again

You can now run a Credit Check on the Main Applicant as well as the Spouse, by clicking on the "Run Credit Check-Import Obligations" button.

This button can be found on the Main Applicant's view page.

 - This button can be found above the Creditors Obligations (on the Applicant's view)