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In the following case, you have already created an Applicant as well as performed a Credit Check

In this article we will show you how to add, as well as run a credit check on the spouse.

Please complete the following steps:

Make sure the Spouse's details are captured.

  1. Open the Main Consumer and click on the blue "Edit" button in the top right corner.

  2. Set the Marital Status to "Married".

  3. Set the Marriage Type to "Marriage In COP".

  4. Enter all the Spouse details in the fields that will appear (if you have not done so already).

  5. Click on Save at the bottom of the page.

To ensure the steps above have been implemented correctly "Joint Application".

How To Fix: Could not generate Credit Report - Applicant has Existing Obligations

We have implemented this safety measure to keep users from doing duplicate Credit Checks.

If a Credit Check was performed on a Main Applicant but not the Spouse, it won't allow you to do it again. To get around this, we need to delete all the Existing Obligations and then perform a combined Credit Check on the Main Applicant and the Spouse.

For us to assist you in deleting the Existing Obligations, please send us an email to 
[email protected] with the following information:

  • Your i-Docs Login email address
  • The Main Applicant's ID number
  • The Spouse's ID number
  • Instructions (confirmation) to delete the Existing Creditors Obligations.

Run a Credit Check Again

You can now run a Credit Check on the Main Applicant as well as the Spouse, by clicking on the "Run Credit Check-Import Obligations" button.

This button can be found on the Main Applicant's view page.

 - This button can be found above the Creditors Obligations (on the Applicant's view)